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Austin Canoe & Kayak
Man, I love a company with great customer service, and ACK fits this bill. A few weeks ago I ordered the Malone HandiRack for the transport of my kayak. It was cool when I used it to bring the yak home, but after this trip last Friday, I realize that I don't really like this system at all. Too cumbersome for me. I called them today (a Sunday) to see about a return. The fact that I can call on a Sunday and speak to a human is great in and of itself.
I gave them my info, and my reason for return. I told them that I actually didn't want a refund, but would like a store credit. By the time I hung up the phone and opened my inbox, the email with the return authorization number was already there waiting for me.
It's a great feeling having a company with which you can confidently spend your money and know they'll take care of you. I had an issue with a previous order...they quickly remedied it and sent me a free T-shirt!
I'm returning the HandiRack for foam blocks. Simple, yet effective. My car is old school with those stupid automatic seatbelts. Those don't work well with the HandiRack.
I gave them my info, and my reason for return. I told them that I actually didn't want a refund, but would like a store credit. By the time I hung up the phone and opened my inbox, the email with the return authorization number was already there waiting for me.
It's a great feeling having a company with which you can confidently spend your money and know they'll take care of you. I had an issue with a previous order...they quickly remedied it and sent me a free T-shirt!
I'm returning the HandiRack for foam blocks. Simple, yet effective. My car is old school with those stupid automatic seatbelts. Those don't work well with the HandiRack.
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