Hobie Customer Care (So far)

[suicyderider]

The following is correspondence I have had with Hobie so far while attempting to locate a Title for my 2014 Outback which I purchased via craigslist from an owner. I am very pleased at the efforts put forth so far by Hobie in attempt to get me a title....READ BOTTOM TO TOP......

Hi Richard,
I'll be out of the office tomorrow through Tuesday of next week. As I mentioned, it takes some time to research where the MSO is and then create a manual copy and we are still checking into the MSO. I'll have more information for you by mid next week and the dealer will sign and send it to you.
Thank you,
Lisa

Lisa Bishop
Kayak Sales

Hobie Cat Company
4925 Oceanside Boulevard
Oceanside, CA 92056 USA
T: 760.758.9100 x 213
F: 760.758.1841
LBishop@hobiecat.com
www.hobiecat.com

Confidentiality Notice



-----Original Message-----
From: Richard Richardson [mailto:R4richardson@*********]
Sent: Tuesday, March 29, 2016 8:44 PM
To: Lisa Bishop
Subject: RE: titles

Yes it is a 2014 Hobie Mirage Outback. Thank you for everything thus far.

>>> Lisa Bishop <LBishop@hobiecat.com> 3/29/2016 6:56 PM >>>

Hi Richard,
I have tried to pull the MSO for this Outback(it is an Outback?) and there isn't one for me to pull. This boat seems to be from a dealer in Kentucky for sure. I need to create a manual MSO for this and that takes some time. I should be able to have something to forward to the dealer to sign by end of the week.
I'll let you know when this has been forwarded to the dealer.
Thanks,
Lisa

Lisa Bishop
Kayak Sales

Hobie Cat Company
4925 Oceanside Boulevard
Oceanside, CA 92056 USA
T: 760.758.9100 x 213
F: 760.758.1841
LBishop@hobiecat.com
www.hobiecat.com

Confidentiality Notice



-----Original Message-----
From: Richard Richardson [mailto:R4richardson@*********]
Sent: Monday, March 28, 2016 9:29 PM
To: Lisa Bishop
Subject: RE: titles

The Hull Number is as follows HCCTE*****14
304-376-**** i can be reached during the day please leave a message if i do not answer.

Thank you,

>>> Lisa Bishop <LBishop@hobiecat.com> 3/28/2016 1:55 PM >>>
Hi Richard,
Can you give me the serial number of the boat? I need it to research the dealer etc.
Thanks,
Lisa Bishop

Lisa Bishop
Kayak Sales

Hobie Cat Company
4925 Oceanside Boulevard
Oceanside, CA 92056 USA
T: 760.758.9100 x 213
F: 760.758.1841
LBishop@hobiecat.com<mailto:LBishop@hobiecat.com>
www.hobiecat.com<http://www.hobiecat.com/>

Confidentiality Notice<http://www.hobiecat.com/legal-notices/confidentiality-notice/>



From: Gina Gritzmaker
Sent: Monday, March 28, 2016 9:15 AM
To: Lisa Bishop
Subject: FW: titles


From: Richard Richardson [mailto:R4richardson@*******]
Sent: Sunday, March 27, 2016 11:56 PM
To: info@hobiecat.com<mailto:info@hobiecat.com>
Subject: titles

Hello,
My name is Ricky Richardson I purchased a Hobie from a guy in Kentucky and i no longer have a way of reaching him. I am attempting to get my boat registered to be able to use a motor on it, however, in order to register I need a title which I did not get when I bought the kayak and I am unsure of how I can get now. Is there a way that I can supply the Hull # to Hobie and get a new one created? The kayak was sold from a dealer near Lexington, Ky to the man whom I purchased from. Thank you.

Hobie 'Fin'atic,

Ricky

[Big Mike]

I've had positive interaction with Hobie. They replaced a trailer cradle that cracked last year with no questions asked. You pay a premium but so far it's been worth it.