Originally posted by russ498
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Woe is me!! Feel my pain!!
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Russ ........ That's bullshit ........ They advertise 600 lb capacity ........ You and your tackle don't weigh that much . I am really beginning to get turned off at Hobies customer service. How can they repair a 3 in crack at a stress point. They make accessories listed for the PA that don't fit and are beginning to not stand behin their product. I'd appeal to them again
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My first Outback (2010) cracked in the drive well Mid October 2011. I paid $75 and got a brand new 2012 hull. Doesn't really make sense that they are not covering the hull fully if it is still within 2 years. Also, if you are not in a hurry, make sure the shipping they are offering is not expedited. When I got mine I think it was $150 if I wanted it shipped within a week and $75 for 2-3 weeks.
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I thought you told me your proangler was just about one year old....http://docirvcustombaits.com/baitbox/
484-459-9863
If you are not satisfied with the color or texture of your custom made Doc Irv baits just let me know and I will redo it at no cost to you to your satisfaction, because I am not happy unless you are happy.*
*But if you are one of those people who is never satisfied then I retain the right to be unhappy.
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Russ, I think you should raise a stink with them about this unless it is in the warranty that you have to pay for shipping and pro rated value.http://docirvcustombaits.com/baitbox/
484-459-9863
If you are not satisfied with the color or texture of your custom made Doc Irv baits just let me know and I will redo it at no cost to you to your satisfaction, because I am not happy unless you are happy.*
*But if you are one of those people who is never satisfied then I retain the right to be unhappy.
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I would, but I don't want them to withdraw the replacement offer and just repair the damage. I learned a lot when I outfitted this yak, and would love a crack at a clean slate, plus, I want all of the updates that the new model offers. That said, the cost is worth it to me for the upgrade.Originally posted by docirv View PostRuss, I think you should raise a stink with them about this unless it is in the warranty that you have to pay for shipping and pro rated value.
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The final offer from Hobie:
1). Plastic weld repair for free
2) new 2012 hull for $375 + $175 shipping
3). New 2014 hull for $475 + $175 shipping, but not available for 4 to 6 weeks since they are just now gearing up for the New Years production run.
i took option #3.Last edited by russ498; 09-04-2013, 09:02 AM.
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I learned a tremendous amount from outfitting PA #1, and am looking forward to making changes on the new yak. I still want to find a way to install a full bath with a jacuzzi tub.Originally posted by Bulldog View PostI don't know you Russ, but think you made a good choice , new seat model, transducer ready, three years newer, if you do sell it , the value went up that much! Perhaps you shouldn't sell after all?.............Jack
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